IT Service Desk / Helpdesk

Organizations need to have cost effective IT Help Desk and Support Center to ensure

• High-level productivity of their IT infrastructure and IT end-users
• Provide end user support as and when they need it
• Seamless IT Infrastructure Management
  

Server Management
a) Windows NT/2000/2003/ADS
b) Linux (Red HAT/SUSE/Fedora)
c) Novell Netware / NDS
d) UNIX
e) Web Server – IIS, Apache

Application Support Services
a) Java Servers: Tomcat/JRUN/ Web Sphere/JBOSS
b) Dot Net Server
c) Cold Fusion Server
d) Media /SMS/WAP Server.
e) Lotus Domino / MS Exchange Server
f) Citrix Server
g) Domain Controller, DNS & DHCP Server
h) VPN
i) Industry Vertical-based Application Software/Server Environment

Database Server Management
a) Oracle
b) MS SQL
c) MYSQL & Progress SQL
d) IBM DB2

Desktop Management
a) Remote Desktop Support Services
b) Remote Desktop Deployment
c) Remote Desktop OS Roll-out
d) Remote Desktop Application Deployment

IT Operations Support

1. Server Operations – Health Check, Antivirus Monitoring, Capacity Monitoring, MI Reporting
2. Messaging Platform Support – Monitoring, Reporting, Troubleshooting, Client Support
3. Enterprise Network Server Data Backup & Restore Management – Backup Services Monitoring, Scheduling, Troubleshooting Backup Events, Restore Requests
4. Change Control
5. Firewall – Rule set Management, Access Control List Management, Change Management, Usage Monitoring, Access Violations Monitoring & Reporting
6. Software / Application Distribution Support
7. License Management
8. Asset Management

IT Security Services
a) User-ID Provisioning (tool based and individual)
b) Access Management
c) User Profiling
d) Terminations